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USAA (Home Office)

For Profit

USAA began in 1922 with 25 Army officers who offered to insure each other's vehicles when no one else would. Today, their tiny organization has grown into a respected institution offering a full range of financial products to millions of members. Products include: * Insurance * Banking (Checking, Savings, Mortgage) * Investments * Retirement * Financial Advice and Planning

Ratings & Reviews

Paul D

Submitted August 25, 2014

I have been a USAA member since 2005. The banking and credit card products and service are well above and beyond anyone else out there. The insurance side is a different story. It is very painful to work with anyone working insurance. The representatives and managers are lazy and do not go the first mile, yet alone the extra mile, to help you through the claims process. I have since switched insurance providers and am much happier on that front. Banking = 5 stars, Insurance = 2 stars. I give 4 stars for the company as a whole.

Corinne H

Submitted October 25, 2013

We have been banking with USAA for seven years now and have not really had a bad experience with them. Of course occasionally you are going to get a bad representative but they are few and far between with the company. If you do bump into one of those report it. They take those issues very, very seriously and they want your feedback. When my husband was deployed he didn't the ability to check his account as often as he would like so occasionally this could cause issues with account balances. USAA was always very understanding and more times than not they would waive any fees associated with it. We also had renters insurance through them and had to use it when a pipe burst in our basement flooding and ruining a ton of stuff. Not only did they act quickly on our claim (we had money in our account within a week) to reimburse for our losses, but they also were very helpful through the entire process. Their auto department is probably their only weak point. They have good rates, but not necessarily the best. Overall a great bank and we wouldn't think of going elsewhere.

Brendan R

Submitted October 24, 2013

I have been a USAA member since 1994. The things they do well, they do very well. Their banking and credit card service is top notch. Insurance pricing is good, but claims service consistently leaves me wanting more. They outsource much of their claims handling and it shows.

Alissa B

Submitted October 23, 2013

Fantastic bank and insurance for current Active Duty, Veteran, and Military Family members. Hands down the best customer service, most responsive claims team for insurance, and best rates for auto loans. Thank you USAA for all that you do!

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Community Rating: 4.5 out of 5 stars


  10750 McDermott Freeway
San Antonio, TX 78288
  (800) 531-8722